Refund Policy

Welcome to SilverSoftOrbit's Refund Policy. We are dedicated to providing high‑quality meals and friendly service through our pizzeria located in London, WC2E 9HA, United Kingdom. We understand that sometimes an order may not meet your expectations, and we want to make the process clear, fair, and simple for you. This policy outlines when refunds are available, how to request them, and how we handle payments and delivery issues.

Scope and eligibility

Our refunds apply to orders placed through silversoftorbit.xyz or at our restaurant locations. Eligibility depends on the nature of the issue and the time that has elapsed since the order was placed or delivered. Common eligible scenarios include incorrect items, damaged goods, late delivery that affects the quality of the meal, or meals that were not delivered at all. We do not offer refunds for minor dissatisfaction with toppings or crust thickness if the order was delivered accurately and on time, unless the issue substantially affects your enjoyment of the meal.

What you can claim

• Wrong items received compared to the order placed
• Significant quality issues such as spoiled ingredients or cold meals upon arrival
• Non-delivery or substantial delay that impacts your ability to enjoy the meal
• Damage to the packaging that compromises the safety or temperature of the food

Please note that beverages and drinks are prepared to your order and are not eligible for refunds if the discrepancy is solely about beverage temperature or presentation, provided the order otherwise matches the order details and was delivered in a timely manner. If you requested a non-alcoholic beverage or a juice option and it was delivered correctly, it remains eligible for refund only if the entire order is deemed unsatisfactory due to the beverage portion being unusable or incorrect.

How to request a refund

To initiate a refund, contact us within 7 days of delivery at +44 20 7946 0958 or via our online form at silversoftorbit.xyz. Please include your order number, delivery address, a brief description of the issue, and photographs if possible. For in-person orders, you may visit our location in London and speak with a manager to start the process. We aim to respond to all refund requests within 2–5 business days and to resolve approved requests within 5–10 business days after confirmation.

Processing and method of refund

Refunds are issued to the original payment method used for the order. If you paid with a card, the credit will appear on your statement within 5–7 business days after approval, depending on your bank. For cash purchases or orders paid at the store, refunds will be issued as a store credit or in cash at the discretion of our team. Refund values are limited to the total amount paid for the order, excluding any promotional discounts or fees unless otherwise required by local law.

Delivery issues and partial refunds

In cases of late delivery or partial delivery where some items are missing, we may offer a partial refund or a full replacement at our discretion. If a replacement is not possible, a refund for the affected items will be issued. We reserve the right to assess each case individually based on delivery records and prepared invoices. Our goal is to ensure you enjoy a positive experience with SilverSoftOrbit and our menu of fresh pizzas, pastas, and sides.

Non-qualifying scenarios

Refunds are not available for (a) orders where the customer changes their mind after delivery, (b) dietary restrictions or preferences not met due to ingredient substitutions, (c) minor imperfections that do not affect the overall quality, taste, or safety of the meal, or (d) discounted or promotional orders where the terms state refunds are limited. If you have concerns about ingredients due to allergies, please inform us before ordering so we can confirm suitability and avoid cross-contamination risks. We will not provide refunds for issues arising from incorrect handling after delivery by a third party or improper storage at home.

Important notes

All refunds are subject to verification of the order details and delivery records. We may request additional information or photos to assess the claim. Refunds or store credits are granted at our sole discretion. If an alternate resolution such as a replacement meal or additional item is offered, acceptance of that resolution is not an admission of fault, but rather a goodwill gesture to ensure customer satisfaction.

Contact and final remarks

If you have questions about this policy or an active refund request, please contact +44 20 7946 0958 or visit us at our location in London, 43 Bedford Street. For more information about our business and services, see silversoftorbit.xyz. Last updated: October 2025.

SilverSoftOrbit is committed to providing fresh, delicious meals in a friendly environment across London with convenient options for pickup and delivery. We appreciate your trust in our pizzeria and strive to resolve every issue promptly and fairly.